Under the "Login" button, click on the "Forgot Password" link. Then fill in your e-mail and select send e-mail. Within a few minutes you will receive an email with the option to set a new password.

In the case of a game that requires a decision by the Player, the game will be loaded before any other game is opened and will be required to be completed.

You can contact us by e-mail via the contact form in the "Support" tab or by phone at +420 412 154 001.

We support desktop and laptop computers, mobile phones and tablets. For desktop and laptop computers, we support Windows 7 and later, macOS 10.9 and later, and Linux (functionality depends on the specific distribution). For mobile phones and tablets, we support iOS 8 and later, Android 5 and later, and Windows 10 Mobile. We support all current modern web browsers, e.g. Chrome, Firefox, Safari, Edge, Internet Explorer. We recommend that you always use the latest browser version.

Cookies are small text files that are stored on your computer, tablet or smartphone. Some of these files are necessary for the optimal functioning of the website, others help us to analyse the website or allow us to provide a better user experience (remembering the user and organising the content of the website according to their preferred interests, which leads to an easier browsing experience for the user).

You can enable or delete cookies in your browser settings.

In the "Support" section, send us the information you want to change. If you are changing your permanent address or name, you will need to upload an image of your ID card to verify the validity of the data.

In the "My Account" section, click on the "Contact Details" tab. Then click on the "Change" button next to the information you want to change and follow the instructions.

Personal data is always under our physical, electronic and procedural control. We provide the maximum possible protection for personal data and use modern technical, control and security mechanisms to secure it.

If you wish to cancel your User Account, you may request the Operator to cancel your User Account by sending an email to the email delivery address or preferably by contacting our customer support. For this purpose, you can use the contact form found in the "Support" section.

We always process personal data about you only to the extent necessary. For more information, please see the GDPR section here.

It is a value calculated as the product of the highest possible bet per game, the highest possible number of games in one hour, and the hundredth of a difference between one hundred and the set win percentage. However, this is not a real value but a theoretical value. The value must be quoted as required by the Treasury. The specific values can be found in the Game Plan section for Technical Games.

Is the amount of money a Player can lose on a single game in one hour. It is the product of the highest possible bet per game, the highest possible number of games in one hour, and one hundredth of the difference between one hundred and the set win percentage. The maximum hourly loss for a Technical Game operated in the Online Gaming Area is set at 450,000 CZK.

The rules of the Technical Games can be found in the Game Plan section. 

We do not have a separate mobile application at the moment, but our website bonvercasino.cz is designed in modern standards of fully responsive web applications, which makes it indistinguishable from a classic mobile application. Games such as slots, roulette or blackjack can be enjoyed seamlessly on mobile phones and tablets with iOS and Android operating systems directly in your browser. For added convenience, you can add the Bonver Casino icon to your device's home screen - when clicked, the site opens without an address bar, just like the native app. Follow these steps:

• Google Chrome (Android): open bonvercasino.cz in Chrome, click on the three dots icon in the top right corner, select "Add to desktop" and confirm with the "Add" button. The icon will appear on your home screen.
• Safari (iOS). The icon will be added to your home screen.
• Samsung Internet (Android).
• Microsoft Edge (Android/iOS).

If you have any questions or need help with setup, please contact us at podpora@bonvercasino.cz or by phone at +420 412 154 001.

We currently focus on high-end slots and table games such as roulette and blackjack, but we do not offer live dealer games yet. However, we are planning to expand our offer, so a live casino could be available soon. In the meantime, you can enjoy over 740 games from providers like Synot, Kajot and Pragmatic Play. You can find the latest news in the "Games" section.

We currently offer have 740 games from top providers such as Synot, Kajot, Apollo, Wazdan and more. We'll soon be adding new releases from Pragmatic Play and Endorphiny, so you can look forward to an even greater selection of slots and table games. You can find the latest hits, such as Burning Hot by Amusnet or Lucky Streak 3, in the "New Games" section of bonvercasino.cz.

 Yes, Bonver Casino is fully legal and has a valid license from the Ministry of Finance of the Czech Republic.We comply with all legal regulations, including the Gambling Act (No. 186/2016 Coll.), and we protect your data with state-of-the-art SSL encryption. If you have any questions, we are available at podpora@bonvercasino.cz.

If the game freezes or you have another technical problem, first try refreshing the page (F5) or clearing your browser cache. If the problem persists, contact our support team at podpora@bonvercasino.cz or +420 412 154 001. Our support is one of the few in the country that works 24/7, both on the phone and by email. Please provide the name of the game and a description of the problem - we will be happy to help you!

Bonver Casino never sends emails requesting your password, payment details or personal information. Our official emails always come from an address ending in @bonvercasino.com and contain your name or user ID. If you receive a suspicious email, please do not click on any links or provide information - contact us immediately at podpora@bonvercasino.cz or +420 412 154 001.

You can delete cookies in your browser settings on your mobile:

• Google Chrome (Android/iOS): open Chrome, tap the three dots icon in the top right corner, go to “Settings” > “Privacy & Security” > “Clear browsing data”, select “Cookies and website data” and confirm “Clear data”.
• Safari (iOS): go to “Settings” > ‘Safari’ > “Clear website history and data” and confirm.
• Samsung Internet (Android): open your browser, tap the three lines icon in the bottom right corner, go to “Settings” > “Privacy” > “Delete browsing data”, select ‘Cookies’ and confirm “Delete”.

Responsible gaming means playing safely and sensibly to avoid the risk of addiction. At Bonver Casino, we support this in several ways: by setting Game Limits (Settings > Game Limits), a mandatory 15-minute break after 120 minutes of play, and the option to voluntarily enroll in the Register of Excluded Persons (RVO) - see more in the “RVO” section. If you feel you are playing too much, contact us at podpora@bonvercasino.cz or contact the experts at www.hazardni-hrani.cz.

The General Data Protection Regulation (GDPR) is a European law that protects your personal data. At Bonver Casino, we fully comply with it - we only process your data to the extent necessary, for example for registration or identity verification, and we protect it with state-of-the-art SSL encryption. More information can be found in the “Privacy Policy” section of our website .