Under the "Login" button, click on the "Forgot Password" link. Then fill in your e-mail and select send e-mail. Within a few minutes you will receive an email with the option to set a new password.

In the case of a game that requires a decision by the Player, the game will be loaded before any other game is opened and will be required to be completed.

You can contact us by e-mail via the contact form in the "Support" tab or by phone at +420 412 154 001.

We support desktop and laptop computers, mobile phones and tablets. For desktop and laptop computers, we support Windows 7 and later, macOS 10.9 and later, and Linux (functionality depends on the specific distribution). For mobile phones and tablets, we support iOS 8 and later, Android 5 and later, and Windows 10 Mobile. We support all current modern web browsers, e.g. Chrome, Firefox, Safari, Edge, Internet Explorer. We recommend that you always use the latest browser version.

Cookies are small text files that are stored on your computer, tablet or smartphone. Some of these files are necessary for the optimal functioning of the website, others help us to analyse the website or allow us to provide a better user experience (remembering the user and organising the content of the website according to their preferred interests, which leads to an easier browsing experience for the user).

You can enable or delete cookies in your browser settings.

In the "Support" section, send us the information you want to change. If you are changing your permanent address or name, you will need to upload an image of your ID card to verify the validity of the data.

In the "My Account" section, click on the "Contact Details" tab. Then click on the "Change" button next to the information you want to change and follow the instructions.

Personal data is always under our physical, electronic and procedural control. We provide the maximum possible protection for personal data and use modern technical, control and security mechanisms to secure it.

If you wish to cancel your User Account, you may request the Operator to cancel your User Account by sending an email to the email delivery address or preferably by contacting our customer support. For this purpose, you can use the contact form found in the "Support" section.

We always process personal data about you only to the extent necessary. For more information, please see the GDPR section here.

It is a value calculated as the product of the highest possible bet per game, the highest possible number of games in one hour, and the hundredth of a difference between one hundred and the set win percentage. However, this is not a real value but a theoretical value. The value must be quoted as required by the Treasury. The specific values can be found in the Game Plan section for Technical Games.

Is the amount of money a Player can lose on a single game in one hour. It is the product of the highest possible bet per game, the highest possible number of games in one hour, and one hundredth of the difference between one hundred and the set win percentage. The maximum hourly loss for a Technical Game operated in the Online Gaming Area is set at 450,000 CZK.

The rules of the Technical Games can be found in the Game Plan section.